Client Testimonials

“We believe in measuring performance across all aspects of our organization.  ProAction is similarly focused on metrics, and that helped us easily align goals for the project and measure tangible results. ProAction delivered results well beyond our expectations and we were very satisfied – so much so that they have now done several additional projects for us. 

In each case, ProAction did not come in with a rigid playbook.  Instead, they adapted their implementation approach and project plans to match our unique operational needs.  All of the ProAction people had deep experience, which allowed them to blend seamlessly into our team and add value from day one.  They are very professional and I highly recommend them.”

Morgan Porter , Chief Operations OfficeBiocare Medical

“In about six weeks, ProAction Group was able to identify several actionable changes that will deliver millions in EBITDA gains. The recommendations validated many of our own ideas and energized our team to go faster.  They gave us a roadmap to what we could achieve without a large capital investment. We already had a strong team executing on important strategic initiatives, but ProAction showed us how we could go from doing 55 in the slow lane to going 85 in the fast lane. Super valuable process and great team to work with.”

Kevin Hofert, PresidentKieffer Starlite

“I have been using ProAction for over 20 years.  They were doing Operational Diligence work before it really existed.  ProAction has a proven process based upon delivering improved operational results,  whether that be cost savings, more capacity, lower working capital and/or revenue lift, which has been invaluable to us in both evaluating new businesses and potential lift in operating results. 

Additionally, ProAction regularly works with our portfolio company management teams to secure previously identified opportunities as well as to overcome operational issues – they have worked at all of our industrial companies and at a number of our service companies to date.  They understand private equity and the demands of our industry – working well with management, quick response times, maintaining a discreet presence, identifying the critical issues, and focusing on results (they implement and execute, not study).  ProAction is our “GoTo” process improvement firm whether it be for manufacturing or services processes!!”

Matt Hicks, PartnerExcellere Partners

“Over the last 20+ years, ProAction has helped WFC implement improvements in nearly all of our supply chain and operational functions, including Transportation, Purchasing, Inventory Management, Scheduling, Warehousing and Lean Manufacturing.  Most recently, they helped in the design of a new distribution strategy that has led to reduced lead time and improved service levels across the country.

We view ProAction as a trusted advisor to our business and appreciate the expertise they have brought to the many initiatives we have done together.  They provide excellent service and have consistently been flexible, reliable, and easy to work with.”

Kristee Mitchell, VP, Supply Chain Planning & LogisticsWorld’s Finest Chocolates

“I joined Earth Friendly in the early stages of ProAction’s manufacturing improvement initiative.  The processes they had put in place added significant benefits to the company almost immediately.  It also made my transition much smoother as we continued rolling this out to all four operating plants. 

They had developed a deep understanding of our business and allowed us to drive KPI’s to record high levels for our organization. I subsequently invited them back to develop our ISO standards across all our manufacturing facilities.  The projects were completed on time and were a big success.  I highly recommend The ProAction Group to any company looking to dramatically improve their operational success.”

Joe Janssen, Chief Operating OfficerEarth Friendly Products

“We hired ProAction to help us prepare for a Lean Manufacturing and Supply Chain improvement initiative.  They completed a detailed assessment that helped us build the business case for significant improvements in our overall operations.  Over the next 18 months they were an integral part of our team in implementing these programs and driving improvements to our business.  This was a big project for us, and ProAction really partnered with us to make it a success.  Through their efforts and the continuing efforts of our people, we have improved our profitability, increased our customer service levels, and raised our overall performance level.  Each and every one of their people is a true professional and exceptional at what they do.”

Mike Palmatier, Chief Strategy and Financial OfficerEarth Friendly Products

Ikan is a fast growing business that designs and manufactures camera accessories for the professional cinema and broadcast industry. We have worked with The ProAction Group on multiple projects to improve our internal operations and global supply chain. In our most recent project, we engaged them to perform an in-depth review and analysis of our supply chain in China. The ProAction Group has extensive knowledge of manufacturing and sourcing in China. They have an experienced team stationed there. The scope of this project was very encompassing. They traveled to our office in Houston for strategy discussions, performed onsite visits to our Chinese suppliers to gauge their efficiency, and performed Should Cost Analysis on several of our high volume components.

Above and beyond the tremendous amount of resources at their disposal, the most important factor to their success is their commitment to understanding us and tailoring unique solutions to meet our unique needs. Doug and Frank worked very close with our entire product team. They built a great deal of understanding, trust and rapport with everyone involved. The supplier reviews, Should Cost Analysis, and proposed strategic plans combined were invaluable tools and have already led to significant improvements in efficiency and reductions in cost.

James Tian, CEOIkan International LLC

“We had to complete two complex plant consolidations.  With ProAction’s help, we now have two World Class facilities, with better flow of materials, and optimized machinery layout.  We ship more revenue per month than we ever have before in the old plants.  I strongly recommend the services of The ProAction Group, and I am looking forward to working with them again on future projects. I would like to give special thanks to Doug, Mark, Skip, and Perry for all of their hard work, extra effort and support to ensure our projects were a success. Thank you.”

Joe Henry, Vice President of OperationsReel Power International

“American Turned Products partnered with the ProAction Group to improve organization culture and provide upper level one-on-one leadership coaching. Their Team of experts helped transform our organization by their hands-on approach. Lean manufacturing, predictive maintenance and employee engagement are some of the key initiatives that reduced waste and improved productivity. Starting with breaking down bad habits and going back to basics, they helped our team build a foundation that is the strength of our organization today.”

Harry Eighmy, Chief Operating OfficerAmerican Turned Products, Erie Pa.

“The ProAction Group helped bring our ideas about Supplier Managed Inventory into fruition. We consider this program to be one of our greatest competitive advantages. They successfully convinced our organization, at the highest level of management, of the potential benefits of improving the way we manage this asset. They also formulated and implemented action plans to realize those benefits. The results have been outstanding. Nalco has tremendous respect for The ProAction Group and we continue to utilize their expertise.”

Jim Nowak, Retired Division Vice President, LogisticsNalco Chemical Company

“We engaged The ProAction Group to implement significant improvements in our approach to International Distribution, including specific processes. They recognized immediately that the required change directly involved people beyond the distribution function. Their methodology effectively brought together individuals from throughout the organization so that the needs of our business as a whole were identified and addressed. The resulting cross-functional teamwork and communication has created awareness within our organization that will be an on-going foundation of this program, as well as future initiatives.“

Grace Jenkins, Former Director, Marketing and Business Operations, Cellular Infrastructure Group Motorola

“The success of our first project with The ProAction Group exceeded our already high expectations. As a result, we have expanded our relationship. As our organization experiences high growth, we are turning to The ProAction Group to help us manage the operational issues that surround that growth.”

Anonymous, PresidentManufacturer of packaging products for the food industry

“Simply put, The ProAction Group helped us organize and implement a strategic direction that improved our competitiveness, cut our cost, and improved our quality. And they are nice guys too.”

Vince Gurzo, CEORehrig International, Inc.

“Our business was growing and we didn’t have the capacity to meet this new found demand. We were experiencing backlogs even when running our lines 24/7. We were doing everything we knew how to do to meet demand and decrease turnover, but nothing was working. We invited The ProAction Group to complete an assessment to determine if they could help increase our capacity and discover improvement opportunities. They helped us to double our capacity, utilize a more traditional work schedule, and to begin the Lean Journey of improvement and sustainability.

As The ProAction Group became more entwined in the organization, they helped us to develop a Sales & Operations Planning process and supplier selection process. The supplier selection process alone, yielded 25% reduction in cost. Because of The ProAction Group’s ability to work with our Management Team, they became a strategic confidant.”

Lynn Girouard, PresidentMorey’s Seafood International LLC

“Having spent 25 years working in our industry, we had become locked into a certain mindset on how the company should be managed. ProAction did an outstanding job of understanding our process and approach, and then helping us think outside the box for better ways to manage the company going forward. This new mindset has helped us as a team, and we will exceed the financial improvement targets identified as part of the process. We are very pleased with the work of ProAction and will readily work with them again in the future.”

Tony Thrash, CEO & Tara Briggs, VP of FinanceProCare EMS