Pop open your Uber app and the nearest driver is 10 minutes away. While not ideal, you don’t have much choice. You need a ride in a hurry and a cab is nowhere to be found. You request your driver and pray they’ll be early. When 10 minutes turn to 15, then 30 (!!), you are seething and pacing, vowing never to use Uber again. In today’s on-demand, 24/7, “want it now” culture, few things will kill a customer relationship faster than asking a customer to wait.
The same is true (if not more so) in more traditional manufacturing and distribution businesses. Order delays, long lead times, and missed shipments lead to lost sales and unhappy customers. If you see past due orders increasing, you will likely have unhappy customers and a threat to your underlying business. It is time to jump into action.
In this month’s Hidden Value Series, we will dive deep on the topic of backlogs, specifically:
- Part 1 – How to identify problems in your backlog
- Part 2 – Getting to root causes
- Part 3 – Case studies and results